Thank you for booking your photo and/or video shoot with Showing Austin, LLC!
PAYMENT/RESCHEDULING/CANCELLATION/DOWNLOADING
We require a 50% non-refundable deposit to book a photo shoot. Full payment is required before downloading photos, after you are able to preview your photos and any other media services. By paying for, and downloading, your hi resolution photos, videos, 360 tours, floor plans, etc. you agree that you are satisfied with the final deliverables. If we are required to pay for parking at your property, any extra parking costs will be added to the final invoice at cost.
We require a 72 hour advanced notice to cancel or reschedule. We reserve to the right to retain the 50% non-refundable deposit for cancellation, and charge an additional 25% for rescheduling (except in the case of inclement weather).
ON SITE CANCELLATION
We reserve the right to require full payment of the photo shoot if and when the photo shoot is unable to occur or is canceled after we arrive for your appointment (except in the case of inclement weather).
PHOTO READY
All properties should be photo-video ready when we arrive and the following PRE-SHOOT CHECKLIST link should be read by agent/manager/client and/or provided to homeowner/landlord/seller before your appointment: https://showingaustin.com/prep/
If your property is not photo-ready, there will be an additional cost of $75 for every additional 30 minutes we are on site.
Please copy the PRE-SHOOT CHECKLIST link above and provide to client(s). Although, we recommend a professional home staging company, please at least follow the guidelines in the checklist link above.
Due to liability of potentially damaging furniture, flooring, walls, decor, etc. we do not move furniture, exercise equipment, appliances, picture frames, pet supplies, etc. Additionally, we do not touch nor move personal items (i.e. toiletries, clothing, kitchen supplies, personal hygiene items from showers, tubs, counters, sinks, etc).
Although we will certainly help with minor touchups like moving pillows and trash cans around if nec., the property should be photo-video ready to go when we arrive. So, please, be sure these are removed or hidden as they can be visible in photos. This is for the most efficient and successful photo shoot possible, with the best results within the timeframe scheduled.
RESCHEDULING DUE TO WEATHER
Unless it is pouring rain, we will still be able to photograph your property. With cloudy skies, as we are able to make skies blue.
USAGE RIGHTS
All photos are © Copyright by Showing Austin, LLC. We grant an unlimited royalty free license to the payor to reproduce, distribute, display, prepare works of, and publicly present the images in perpetuity. However, we do not give away ownership or copyright to any of our work and reserve the rights to copyright infringement, including but not limited to past infringement. Customer hereby acknowledges that they may not sell, distribute, give away or other exchange any media provided by Showing Austin, LLC. Showing Austin, LLC retains the rights to use any photos, scans or video for promotional purposes of Showing Austin, LLC. Any transfers of images must be approved by Showing Austin, LLC and/or paid for.
Additionally, you may absolutely not distribute our photos to someone who has not obtained usage rights from Showing Austin, LLC, including but not limited to other brokers, agents, investors, property owners and property managers.
We will only store and archive your media for 30 days. Customers are required to back up and store the media delivered.
MATTERPORT
Matterport tours are available online for 3 months. We offer the transfer to your account after 3 months without an additional charge.
FLOOR PLANS
Floor plan measurements deemed are highly reliable but not guaranteed.
VIDEOS
Video pricing does not include any edits after production. Any additional editing requests will be reviewed insofar as our ability to not only make such edits, but if there would be any additional costs for edits. We do allow clients to participate in the selection of specific licensed music within one day of the shoot, but not after. Edits are carefully produced with music thus cannot be changed.
We reserve the right to use any videos for our marketing and/or promotional purposes, including, but not limited to, our YouTube channel @showingaustin or website(s). We will gladly omit addresses at the client’s request.